ACD-IP PBX Request for Proposal (RFP) Free Essay Example, 2500 words

Genesys also runs on all leading and multiple server platforms, and this makes it more flexible than all the other packages since its software can run on Windows 2003, IBM AIX, Linux, Solaris or even HP-UX. The general total cost of installation of Genesys 7 suite with 300 enabled seats included ranges from $1725 for inbound voices up to $2800 to include email and web incorporation. Incorporating outbound dial will cost an additional $725 to $1750. Genesys 7 suite does not have additional cost associated with reporting since they are included in the default package. Interactive Intelligence offers the Customer Interaction Center package that can handle 100 agent seats as the default, but seats can increase with changes in pricing (Brooks, 2014). Customer Interaction Center is a very integrated multimedia center with only one point of administration that can handle all workgroup, agent definition, call-flow handling (voice, email IVR processing, and chat) and multimedia. The cost of acquisition and installation of Customer Interaction Center ranges from $2751 for voice to $3662 that will include all hardware and media. Other additional costs will be incurred in installation of multimedia recording, IVR/ASR and outbound dial that will cost around $725 and an additional $3750 for server software. We will write a custom essay sample on ACD-IP PBX Request for Proposal (RFP) or any topic specifically for you Only $17.96 $11.86/pageorder now Report handling in customer interaction center will not incur extra costs. Mitel Company offers the Mitel 6100 contact center solutions that are comprised of many solution pieces that work together when fitted. Mitel has a good integration with Microsoft environment and all its software run on Microsoft servers. Mitel 6100 offers an efficient agent interface that is based on Microsoft Outlook. TheCRM applications of Microsoft support many media types, live communication server and Microsoft Windows 2007. It provides strong SIP-based presence, video conferencing and instant messaging. A limitation of Mitel 6100 is that it can only run on Mitel PBXs. Mitel system will require other third party subsystems and other integration services. Mitel 6100 default package can support up to 100 agents but also differs with several pricing packages. The cost of installation and integration ranges from $805 to $2200 for a full multimedia package. There is no extra cost incurred in reporting, CTI/APIs, outbound dial since they are mostly custom development. Siemens Company offers the Siemens hiPath proCenter standard, which has the best call flow design. The design can provide a way of assembling custom program subroutines that will automate handling and routing of multimedia messages, calls, and streams in a busy contact center.

Essay Risk Management - 1556 Words

What is risk? Simply put, risk is uncertainty. The more risk you take, the more you stand to lose or gain. You cannot expect high returns without taking substantial risks. Tossing a dice, is at basic level a risky endeavor. The outcomes are thrown open to uncertainty. You take risk everytime you act, from crossing the street; to buying a stock. Generally when people talk about risk, they focus on financial risk. In terms of finance, it is the risk that a company or individual could lose some or all of the original investment, possibly resulting in inadequate cash flow to meet financial obligations.†¦show more content†¦The patterns of any particular investment will detail the relative risks and rewards undertaken with each investment. Risk focuses on the future and our ability to forecast that future. In turn, the ability to predict the future is largely dependent on what you’ve learned from the past. The best you can do is to study the record and draw on experience - your own and that of others. There is no easy scientific method that will guarantee all risks will be identified. Examine all sources of risk from the perspectives of all stakeholders. Each source needs to be identified so that your analysis can consider the contribution each makes to the gains and losses of the risk. You can identify risks through: flow charting, system design review, systems analysis history, failure analysis incidents or complaints interviews/focus groups SWOT Analysis survey or questionnaire Some types are of risks are relatively more or relatively less important depending on the situation and application. In some theoretical models of financial processes, some types of risks orShow MoreRelatedRisks And Risks Of Risk Management3542 Words   |  15 Pagesvalue of risk management in healthcare industries today. 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To Rule the Night Free Essays

â€Å"To Rule The Night† by James B. Irwin English 10 2/14/09 â€Å"As we flew into space we had a new sense of ourselves, of the earth, and of the nearness of God. I sensed the beginning of some sort of deep change taking place inside of me† -James B. We will write a custom essay sample on To Rule the Night or any similar topic only for you Order Now Irwin The author’s purpose in the biography, â€Å"To Rule The Night,† by James B. Irwin, is to inform the reader of his life, particularly his trip to the moon and how God opened doors for him to share the word with thousands of people. Also in his book he talks about his childhood and how his father was a big Air force addict which influenced him to join the military. He also talks about what happened when he got back to Earth, about all the interviews, and the famous Postage stamp incident that occurred between the crew and a German stamp dealer. (64)â€Å"†¦to show that our good postal service delivers any place in the universe, I have the pleasant task of canceling , here on the moon, the first stamp of a new issue†¦Ã¢â‚¬  Dave went on to sell all the new stamps to the German stamp dealer. I believe that he did achieve in informing me on his journey to the moon and his life. I did enjoy this book also I thought it was encouraging how he was saved, (60) â€Å"certainly God had been watching over us that day. † I think this book was meant for who ever was reading it because of all the interesting details, any kid could be interested in because he talks about living in zero Gs and how you eat with no gravity. (24) â€Å"All food containers were labeled A, B, C, D, E, and all meals were color-coded†¦. So if a meal floated by and you identified it as red, you could say, ‘Hey Dave you’ve lost your entree. Also for an adult because of the actual story of it the fact that he went to the moon and the maturity it was written in. It was appealing even from a Christian stand point because no matter where you are God can work in you. Well I believe the message I got from it was that God is everywhere and loves us enough to make the moon and all the stars. One of the themes that I noticed was he was a hard worker and was a respectful person. But I noticed a difference in him after he got saved; he was happier and was looking for opportunities to share the gospel. Well a element that contributed to the theme has to be the vastness of space, because how can you go into space and not realize how magnificent God is if this is just what He made. The tone of the book seemed to be a very experience filled life. He did well in high school, joined the military, went into the air force, became a pilot, joined the space program, went to the moon, and became a revived Christian. Well while reading the book some elements that helped me identify the tone was the detail everything was described, (48) â€Å"Of course, you are constantly dodging rocks and craters. You hit a rock and you are literally airborne. You just bounce into space, float for a while, and then come down. † I think first of all the authors purpose, like I said before was to inform us of his adventure, and the tone just goes along with it. He seemed to be a well educated man with great imagination and ability to retain facts, individual moments and tell it back to you so that you felt like you were right there with them. (33) â€Å"I wish we had such things as drops in space, but without any up of down, water doesn’t drop out. It just makes a blob, and the blob just keeps on getting larger and larger. The vocabulary was not hard to understand; almost anyone could have read this book really. But at the same time it wasn’t to simple to were you thought the book was for a child, (127) â€Å"My new home was a rambling wooden building up on the hill that must have been the old officers quarters back during World War 2. † There really weren’t an y unusual qualities, except that the way that the book was written. It started out with his journey to the moon, then his childhood and worked its self back up. The book had much detail and really did a great job of catching my attention. Also I enjoyed reading this book because I thought I was on the moon. But it wasn’t just that that caught my attention at the end of the book was the best part to me, (200) â€Å"There were 5000 in the audience, with the floor and aisles packed absolutely to capacity. I had a terrible stomach ache, and I asked the Lord to give me the right words and to give me strength. He really answered my prayer. About a hundred people came forward, and I felt that we had enjoyed a great experience. † Well, I think that, if you mean James B Irwin when you say â€Å"subjects†, he accomplished a lot in his life. That his life is an example that you can go to the moon and god still not be done with you. (203) â€Å"I have a sort of clarifying sense of uncovering Gods plan for my new life on earth. God has permitted me to live on top of the mountains, and when I have been cast down, He has brought me back on the tops of the hills again. Being able to give my testimony before people without fear, to share my spiritual voyage and to ask them to accept Jesus Christ, has been a tremendous experience for me. † He seemed to emphasized in the end of his book the importance of his wife and there relationship with God. 205) â€Å"The whole experience in the Holy land was the most inspiring to way to turn the corner of the old year into a new year for High Flight. The experience moved us and gave us a chance to rededicate ourselves to each other as a family and to our mission. † Well since the book was a biography there were many environments, when he was in space, on the moon, coming back , all the press, his child hood, his marriage problems, sharing the gospel round the world. But, something I noticed was he was never prideful or self centered, (180) â€Å"Frankly I do not care for all the fame and publicity†¦. A historical detail was, (18) â€Å"We knew that if we cleared the tower we had reasonable chance of survival if something should go wrong. I watched all the systems I was responsible for on my side of the spacecraft. We cleared the tower. It was almost the happiest moment of my life to realize that after all those years it was now my turn. At last I was leaving the earth. † I think that it has a major effect on him, (43) â€Å"There was a excitement of exploring a place where man had never been before, but the most exciting thing, that really moved me and touched my soul, was that I could feel Gods presence there. Something that I learned from him was that his NASA training was hard and he almost dropped out, (180) â€Å"I had been so program med I was like a robot. I had to eat, drink, sleep, and dream my work- I had to be saturated†¦. When I told Mary that I might drop out of the program†¦ † I learned from him, when he didn’t drop out, I learned that you have to persevere threw hard times. I want to join the Navy and I know that its going to be hard but it was herd for him and his wife, but he didn’t drop out or give up. The only main incident that he brings up in the end of the book was his relationship with his wife. He talk about how much happier they are together and that God has really helped them grow together. (205) â€Å"Mary is a lot closer to me bow that she has been-we have both changed a great deal, and she is tremendously reinforcing me. † It reveals that when it comes down to it none of his experiences matter to him, just him, his wife and God. (211) â€Å"Mary, you know, is the greatest nurse I could ever ask for. And she took care of me the way she did ten years before, after the crash. It has been an ideal relationship since I got back†¦Ã¢â‚¬  After reading this book I would say that God is great because, James Irwin had grown up in a Christian home but, never truly followed Christ until he went to space. Afterward, you see a huge difference in his life, and a growth of sincerity with his wife. I learned that I shouldn’t let my achievements or pride get in the away of my walk with God. And I think that James Irwin does a great job of setting that example. I chose this book because I was curious to what it was like to go to space and how it would affect someone if they did. Plus I didn’t really know too much about the Apollo missions and what they did. Some ways that I relate to him is my stubbornness; he was stubborn to his physical welfare, and im stubborn about my points of views. He told the press in his book that he never was physically fatigued while on the moon, but I remember him saying that he was on EVA2. Another way I relate to him is that he loved to fly. James B. Irwin wrote that he was depressed when he had his first heat attack because he couldn’t fly. I liked this book and really enjoyed reading it. I wasn’t too excited at first about reading a biography. But, it turned out to be a great book. A couple of reasons I like â€Å"To Rule The Night† was because of the detail he used to describe going to space, and how the book was geared toured God and trusting Him. One of my favorite parts of the book was when he described the living conditions of living in a no gravity environment. I like it because it’s different and unique; it’s not something you would find in any book. I wouldn’t change anything in the book it is well written and has much detail. I think anyone that is interested in the experiences of few, and how a Christian is suppose to live for Christ, would like this biography of James B. Irwin. How to cite To Rule the Night, Papers